Service Disclaimer
Stain Removal Guarantee:
San Antonio Sparkling Homes Residential Cleaning Services (SASH) does not provide a guarantee for the removal of stains, such as rust, mildew, or others caused by hard water build-up or lack of maintenance.
Clutter-Free Spaces:
It is expected that all areas designated for cleaning be free of clutter to ensure optimal service delivery.
Special Care Notification:
Clients are required to promptly inform SASH if any items or surfaces within the premises require special care during the cleaning process.
Damage Responsibility:
SASH is not responsible for damage resulting from the fault and/or improper installation of any item. However, we are committed to making reasonable efforts to fix or replace damaged items within reason.
Harm Prevention:
We are not liable for any harm caused to animals or people due to our cleaning supplies. Clients may provide their cleaning supplies if necessary.
Special Care Requirement:
If special care is required during the cleaning process, it is the client’s responsibility to inform SASH beforehand.
Pet Precautions:
For the safety of our team, all dogs or other pets should be put away during the cleaning process, and we are not responsible for unattended animals.
Surface Assumptions:
All surfaces (e.g., marble, granite, hardwood floors) are assumed to be sealed and ready for cleaning without causing harm.
Furniture Protection:
Furniture on wood floors is assumed to have proper protection to prevent damage during cleaning.
Valuable Items:
To avoid any possible accidents, all-important items should be stored away during the cleaning process.
Client Communication Window:
Clients have a 24-hour window to contact SASH with any issues or complaints. After 24 hours, all clients accept that we are not liable for the concerns raised.
Hourly Cleaning
Hourly service does not include a customer guarantee. If certain areas need additional attention, you will need to either extend the booking time or assist the cleaner in prioritizing your requests.
Refund Policy:
If our service doesn’t meet your expectations, please let us know within 24 hours of completion. We’ll quickly send a team to fix any issues you identify within 48 hours. If, after our re-cleaning, you’re still not happy, we’ll give you a partial refund to make things right and show our commitment to your satisfaction.
Cleaning Completion Timeframe:
We cannot guarantee that the cleaning will be finished by a certain time as it depends on the scope of the work.
Client Responsibility for Timely Completion:
If clients require the cleaners to finish by a specific time, it is the client’s responsibility to inform the company before cleaning begins.
Maximum Hours
With our flat-rate pricing model, we set a maximum number of hours for each job type. If the job exceeds this time, we charge an additional rate of $35 per hour to compensate our cleaning technicians. This policy accounts for jobs requiring more intensive work or additional time due to their size. However, it is rare for us to exceed the allotted time, and we will always inform the customer in advance if we anticipate going over the maximum hours for their job.
Move Out Cleaning
For our Move Out cleaning service, we kindly request that all furniture and personal belongings be removed from the space before we start. Additionally, please avoid scheduling any moving activities during the cleaning to ensure we can perform our best work.
If you would like us to clean around or under any large appliances, please move them for us. Due to liability reasons, our cleaning technicians cannot move these items.
Deep Cleaning
For Deep Cleaning services, we ask that customers pick up clothing, personal items, and clear cluttered areas before our arrival. This allows our cleaners to access surfaces effectively for thorough cleaning.
Notice
Scope of Cleaning:
Our teams are equipped to clean windows and surfaces that are within standing reach. Please note that we do not undertake tasks beyond this scope.
Exclusive Work Environment:
For safety reasons, no other jobs should be conducted concurrently while our cleaning teams are on-site.
Impact on Estimate Accuracy:
The presence of additional workers or an excess of individuals in the house may lead to an inaccurate estimate for the service.
Effect on Cost and Timeframe:
Conducting other work within the premises while our teams are at work can impact both the cost and time required to complete the cleaning to your satisfaction.
Furniture and Appliance Movement:
Unless explicitly added as a line item at an additional expense, heavy furniture or appliances will not be moved during the cleaning process.
Price Adjustment for Excessively Dirty Surfaces:
Prices are subject to change if surfaces are excessively dirty, leading our cleaners to spend an increased amount of time on specific areas.
Limitations on Cleaning Areas:
Cleaners will refrain from cleaning areas filled with clutter or those covered in hazardous materials, including but not limited to human and animal waste.
Refrigerator Cleaning Protocol:
If you request the inside of your refrigerator to be cleaned, it is expected that you clean it out before our team commences their work. Cleaners are unable to handle food items due to the risk of cross-contamination.
Biohazard Cleanup Services
Dear Esteemed Clients,
Trust this message to find you well during these challenging times. Recognizing the significance of maintaining a clean and healthy home, we appreciate your ongoing support of San Antonio Sparkling Homes Residential Cleaning Services.
To uphold our commitment to delivering exceptional service and ensuring the well-being of our team, we kindly request that if your residence is experiencing unpleasant odors due to pets or is dealing with pest-related issues, we ask that you refrain from scheduling our cleaning services. It is important to note that we do not provide bio-hazard cleaning services.
In the event that our cleaning team arrives at your residence and is unable to proceed due to the aforementioned reasons, please be advised that a $50 cancellation fee will be applied. We take this step reluctantly, as we value our relationship with you, our esteemed customers. Our primary objective is to consistently deliver high-quality service, and your cooperation in this matter ensures the safety and efficiency of our operations.
We appreciate your understanding and cooperation in adhering to these guidelines. Our team looks forward to the opportunity to continue serving you in the future and maintaining the cleanliness and health of your home.
Best Regards,
San Antonio Sparkling Homes Residential Cleaning Services
We encourage you to explore our FAQs for additional information.