Our teams are equipped to clean windows and surfaces reachable with a 3-step ladder. Please note that we do not undertake tasks beyond this scope.
For safety reasons, no other jobs should be conducted concurrently while our cleaning teams are on-site.
The presence of additional workers or an excess of individuals in the house may lead to an inaccurate estimate for the service.
Conducting other work within the premises while our teams are at work can impact both the cost and time required to complete the cleaning to your satisfaction.
Unless explicitly added as a line item at an additional expense, heavy furniture or appliances will not be moved during the cleaning process.
Price Adjustment for Excessively Dirty Surfaces:
Prices are subject to change if surfaces are excessively dirty, leading our cleaners to spend an increased amount of time on specific areas.
Cleaners will refrain from cleaning areas filled with clutter or those covered in hazardous materials, including but not limited to human and animal waste.
If you request the inside of your refrigerator to be cleaned, it is expected that you clean it out before our team commences their work. Cleaners are unable to handle food items due to the risk of cross-contamination.
Dear Esteemed Clients,
Trust this message to find you well during these challenging times. Recognizing the significance of maintaining a clean and healthy home, we appreciate your ongoing support of San Antonio Sparkling Homes Residential Cleaning Services.
To uphold our commitment to delivering exceptional service and ensuring the well-being of our team, we kindly request that if your residence is experiencing unpleasant odors due to pets or is dealing with pest-related issues, we ask that you refrain from scheduling our cleaning services. It is important to note that we do not provide bio-hazard cleaning services.
In the event that our cleaning team arrives at your residence and is unable to proceed due to the aforementioned reasons, please be advised that a $50 cancellation fee will be applied. We take this step reluctantly, as we value our relationship with you, our esteemed customers. Our primary objective is to consistently deliver high-quality service, and your cooperation in this matter ensures the safety and efficiency of our operations.
We appreciate your understanding and cooperation in adhering to these guidelines. Our team looks forward to the opportunity to continue serving you in the future and maintaining the cleanliness and health of your home.
Best Regards,
San Antonio Sparkling Homes Residential Cleaning Services
We encourage you to explore our FAQs for additional information.