What To Expect

Maximize Your Cleaning Experience

To get the best value from our service, please ensure that areas to be cleaned are clutter-free. This allows us to concentrate on cleaning rather than organizing. If an area is particularly cluttered, our cleaners will do their best to clean around the items.
Please ensure that water and electricity are turned on.

Service Limitations

We do not clean chandeliers or collectibles.
We do not use ladders.
We do not clean animal or human waste, vomit, blood, or other biohazardous substances.
We do not move large furniture (beds, couches, dressers, etc.), but we will clean under or around these items where accessible.

Wear and Tear

Over time, wear and tear naturally accumulate in our homes. Our experienced cleaners can handle challenging cleaning tasks. However, hard water stains and excessive buildup on blinds, cabinets, walls, baseboards, showers, and similar areas may require multiple cleanings to improve or may not be completely removable.

Arrival

Our staff values punctuality and strives to always be on time. To account for unforeseen circumstances such as heavy traffic, parking issues, directions, or other surprises, we provide our cleaners with a 2-hour arrival window.

Cleaning Service Cost

Our quotes are based on the size and described condition of homes we have cleaned previously. If, upon arrival, we determine that the cleaning will take longer than initially expected, we reserve the right to adjust the rates accordingly. We will inform you of any price adjustments before charging your card.

Payments

We accept credit cards as the sole form of payment. Two days before your service, we will place a hold on your card (this may appear as pending or a hold on your account). After the service is completed, we will then charge your card.

If you do not cancel your appointment at least 2 days in advance, an automatic hold may be placed on your card, which will need to be manually reversed and may take 1-3 days to process.

Cancellation Policy

We understand that sometimes cancellations or rescheduling are necessary. If you need to change your appointment, please call or text us at 210-972-3986 or email us at info@sasparklinghomes.com. This helps us accommodate other appointments and manage our schedule effectively. Please cancel at least 48 hours before your service to avoid a cancellation fee.

Maximum Hours

With our flat-rate pricing model, we set a maximum number of hours for each job type. If the job exceeds this time, we charge an additional rate of $35 per hour to compensate our cleaning technicians. This policy accounts for jobs requiring more intensive work or additional time due to their size. However, it is rare for us to exceed the allotted time, and we will always inform the customer in advance if we anticipate going over the maximum hours for their job.

Pets

San Antonio Sparkling Homes is a pet-friendly house cleaning service that loves pets of all shapes and sizes. If your pet is hesitant around new people, we recommend placing them in a contained area to ensure everyone’s comfort and ease. Please feel free to discuss any pets in your home and your preferences with us.

Satisfaction Guarantee

We stand behind our work and strive to provide the highest quality cleaning service. If you feel that something was not done to your satisfaction or was overlooked during the cleaning, please reach out to us within 24 hours, and we will make every effort to address it promptly. Please note that after 24 hours, clients accept that we are not held accountable.

Hourly Cleaning

Hourly service does not include a customer guarantee. If certain areas need additional attention, you will need to either extend the booking time or assist the cleaner in prioritizing your requests.

Tips

While not obligatory, tips are sincerely appreciated. You can include them with your booking or provide them directly to your cleaner during the service. All tips, 100%, are given directly to the cleaner.

Move Out Cleaning

For our Move Out cleaning service, we kindly request that all furniture and personal belongings be removed from the space before we start. Additionally, please avoid scheduling any moving activities during the cleaning to ensure we can perform our best work.
If you would like us to clean around or under any large appliances, please move them for us. Due to liability reasons, our cleaning technicians cannot move these items.

Deep Cleaning

For Deep Cleaning services, we ask that customers pick up clothing, personal items, and clear cluttered areas before our arrival. This allows our cleaners to access surfaces effectively for thorough cleaning.